Japin Return Policy

Monday, February 04, 2008

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Products purchased directly from Japin USA:

All returns must be authorized by contacting Japin at (714) 703-8000 for instructions
All returns must be accompanied by a valid Return Merchandise Authorization Form
IMC/Customers shall be liable for return handling fees
All returns will be inspected
All item(s) must be returned with original packaging and enclosed literature

Refund (10 days from original date of purchase)

Returns that qualify for refund must be new, unused, purchased and labeled product. The refund will be applied to the original method of payment less all bonuses, commissions and rebates paid. Shipping is not refundable.

Japin will refund request for product more than 11 business days but no more than 6 months from original date of purchase, however Japin will treat the request as a voluntary termination of membership. Products that qualify for a refund must be new, unused, purchased and labeled less all bonuses, commissions and rebates paid to consultant and less an 8% handling fee. Shipping is not refundable.

Refusal

Shipment recipient is liable for all handling fees upon refusal of product deliveries. Shipment recipient shall also be liable for handling fees, after repeated and unsuccessful attempts by carrier to deliver products.

Exchange

IMC/Customer may exchange new, unused purchased and labeled from Japin within 6 months from original date of purchase from Japin. A 3% handling fee will be applied.

Damage

Japin must be notified within 7 business days from the date of receipt of the package containing any item that was damaged in transit. Product shall be replaced with the same product originally purchased only when the Return Merchandize Form is requested upon receipt of the products by the consultant.

Defective

All products defective in workmanship shall be replaced with the same product originally purchased. Products are not qualified for replacement caused by damage due to improper installation, misuse or neglect.

Warranty Chart

i WATER Unit	1 Year
iBottles/iJug	30 days
Filters	30 days
AS 18	30 days
GAIA Pillows	30 days

30 Day Money back Guarantee (Skincare)

Customer satisfaction is very important. If you are not satisfied with our skincare products your money will be returned to you less shipping charges. Please contact us within 30 days of the original date of purchase from Japin.

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